Shipping Policy :
The Paper Ritual
Thank you for shopping with The Paper Ritual. We are committed to delivering your orders safely and on time across India.
1. Shipping Coverage
We currently ship all over India.
International shipping may be introduced in the future.
2. Shipping Charges
We offer Free Shipping across India on all orders.
There are no additional delivery charges unless specifically mentioned.
3. Order Processing Time
Since many of our products are personalized and made to order:
Standard processing time: 2–4 business days
Bulk or highly customized orders may require additional time
Orders are processed Monday to Saturday (excluding public holidays).
4. Delivery Time
Once dispatched, orders are typically delivered within:
3–7 business days, depending on your location
Delivery timelines may vary for remote areas.
5. Order Tracking
Once your order is shipped, you will receive:
A shipping confirmation email
Tracking details via email or SMS (if applicable)
You can track your order through the courier partner’s tracking link.
6. Delays
While we aim to deliver on time, delays may occur due to:
Courier service disruptions
Weather conditions
Public holidays
Incorrect shipping address provided
The Paper Ritual is not responsible for delays caused by courier partners or unforeseen circumstances.
7. Incorrect Delivery Address & Customer Availability
Customers are required to provide a complete and accurate delivery address while placing an order. The address should include all necessary details such as house/flat/shop number, building name, street/road name, area/locality, city, state and PIN code, along with a valid contact number.
Providing only a road name, area name or incomplete address may result in the courier being unable to deliver the parcel.
Customers are also responsible for:
- Providing a complete and correct delivery address.
- Providing a valid and reachable mobile number.
- Answering calls from the courier/delivery partner when required.
- Being available at the delivery location or arranging someone to receive the parcel.
- Providing the required OTP or other delivery confirmation requested by the courier.
- Cooperating with the courier/delivery partner for successful delivery.
RTO (Return to Origin)
If an order is returned to us by the courier company due to any reason attributable to the customer, including but not limited to:
- Incomplete or incorrect address
- Address containing only an area, road name, or landmark without sufficient details
- Incorrect PIN code or contact information
- Customer not available at the delivery location
- Customer not responding to courier calls
- Customer refusing or failing to accept the parcel
- Customer not providing the required delivery OTP
- Failure to coordinate with the courier for delivery
- Any other customer-related reason that prevents successful delivery
such shipment may be marked as RTO (Return to Origin) by the courier company.
Please note that RTO charges are charged to us by the courier company, and these charges are not within our control.
Re-shipping an RTO Order
If an order is returned to us due to a customer-related reason and the customer wishes to receive the same parcel again, the parcel can be re-shipped only after the customer pays:
1. RTO charges incurred by us, and
2. Fresh re-shipping/delivery charges.
The order will not be re-shipped until the applicable charges are paid.
If the customer does not wish to have the parcel re-shipped, the order may be considered closed after the parcel is returned to us. Any refund, if applicable, will be processed according to our Return, Refund & Cancellation Policy.
Important
We always make reasonable efforts to ensure successful delivery, but delivery depends on the customer providing correct information and cooperating with the courier partner.
Therefore, The Paper Ritual will not be responsible for delivery failure or additional charges arising from incorrect/incomplete customer information or other customer-related reasons.
8. Damaged Packages
If your package arrives damaged:
Please contact us within 48 hours of delivery
Share clear photos of the damaged product and packaging
We will review and assist you as per our Returns & Refund Policy.
9. Contact Us
For any shipping-related queries, please contact:
The Paper Ritual
📧 hello@thepaperritual.com
📞 8788991150