The Paper Ritual

At The Paper Ritual, most of our products are personalized and made-to-order. Each piece is carefully crafted specifically for you, which means it cannot be resold or reused.

For this reason, we follow a limited return and cancellation policy.

Order Cancellation & Modifications

Orders may be modified or cancelled within 2 hours of placing the order, provided production has not started.

After this time, cancellations, returns, or exchanges are not possible as the design and printing process begins shortly after order confirmation.

If you notice any mistake in your order details, please contact us immediately at:

📧 hello@thepaperritual.com
📞 8788991150

We will always try our best to assist before production begins.

Customer Input Errors

The Paper Ritual is not responsible for errors made during order submission, including:

• Spelling mistakes

• Incorrect names or dates

• Incorrect customization details

Please review all details carefully before confirming your order. Once approved for production, no refunds or replacements can be issued for customer-provided errors.

Errors from Our Side

In the rare event of a manufacturing or printing error from our side, including:

• Incorrect personalization

• Printing defect

• Wrong item shipped

We will either:

• Remake and ship the product at no additional cost
  OR

• Provide a refund, based on the situation and your preference

Approved refunds will be processed within 3–7 business days to the original payment method.

Damaged During Transit

If your order arrives damaged:

• Please retain the original packaging

• Contact us within 48 hours of delivery

• Share clear photos or videos of the product and packaging

Once verified, we will arrange a replacement.

Product Handling Disclaimer

Damage caused due to improper handling after delivery — including peeling, tearing, or incorrect application — is not covered under this policy.

Policy Updates

The Paper Ritual reserves the right to update or modify this policy as necessary. Any changes will be reflected on this page.